FAQs

1.Q: When will you deliver my item once I place my order and complete payment?

   A: Normally, your order will be processed and then shipped within 24 business hours upon receipt of your payment . As is known to all, it usually takes some time to finally finish a sword with high quality. If you place customization order, it may take much longer time to finish according to your specific requirements, much appreciated for your understanding and patience. 

 

2.Q: How long does it take after swords delivery?

   A: It usually takes about 8-30 days to ship to the destination, but it's probable more than 30 days because of unexpected reason(such as abnormal weather etc).Please kindly note it mostly vary from country to country and region to region,also it depends on the shipping method used. 


3.Q: Could you please provide tracking number to trace goods?

   A: Of course, we'll supply you with the tracking number as well as the website, so that you are able to trace your parcel status whenever necessary.


4.Q: How can I get my parcel based on above-mentioned(free postage) shipping method?

   A: yes, the poster will deliver the item to your shipping address.

 

5.Q: What should I do in the case of not in while item arrival?

   A: The parcel will stay in your local area for 5-10 days after arrival, you can pick up your parcel at any time within these days. Our after-sales will help to trace your parcel and contact you whenever necessary. Please kindly note we are unable to take any responsibility for parcel returned if due to no one check or shipping address incorrect or insufficient etc. If you need us to resend it, we'll charge you shipping cost accordingly. If not resend, we will return you total price but with occurred shipping charge deducted. Highly appreciate for your understanding, please do make sure to provide us with your shipping address as detailed as possible plus your tel number if convenient.

 

6.Q: What should I do if my parcel hasn't arrived within 30 days? 

   A: Please do contact us timely if your parcel hasn't arrived within 20 days, we'll carefully trace and check it. As we all know, international shipping always need more patience before final arrival. If lost, we'll resend it for you or refund your total charges as required. 

 

7.Q: Is it possible to delivery my swords on weekends and holidays?

   A: Yes, we ship your swords on weekends and holidays.